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From Wednesday 1 March 2023, Stay Rottnest will no longer be accepting in-person bookings at Rottnest Island Authority’s former office at E Shed or new Fremantle office. Making new bookings or changing existing bookings on non-Open Days will still be possible at the Visitor Centre on the island.With the significant increase in demand for Rottnest bookings, it is important that all customers have the same opportunity to access island accommodation and that it is fair and equitable for all.For details about booking Stay Rottnest accommodation, view the Frequently Asked Questions.
Rottnest Island Authority (RIA) Trading as Stay Rottnest <br /><br /><strong style="color: #007bff;">Important Information<br /><br /></strong>As a condition of booking accommodation, the Primary Guest and/or Keyholder must be 18 years of age or older and stay overnight in the accommodation through the term of the booking. Any breach of the booking conditions will result in cancellation of the accommodation license without refund. Unaccompanied minors may be issued with caution notes or infringements for non-compliance with the Rottnest Island Regulations 1988 or the accommodation booking conditions. This will result in the cancellation of the accommodation booking, and they will be made to return to the mainland on the next available ferry.<br /><br /><strong style="color: #007bff;">1. Bookings<br /></strong><strong><br />Primary Guest</strong><br />The person making the booking (“the primary guest”) must be over 18 years of age and physically provide original photo identification and a valid credit card to staff on check in.<br /><br />Bookings with a balance owing require final payment no less than 30 days prior to the date of arrival. <br /><br />Unless advised otherwise, the primary guest approves RIA to charge the credit card provided for the booking for any balance owing by the applicable due date. Non-payment will result in the booking being cancelled with applicable fees charged and any balance refunded.<br /><br />Information relating to bookings will not be released to a third party under any circumstances. Limited booking information may be disclosed to a nominated keyholder as provided by the primary guest.<br /><br /><strong>Nominated Keyholder</strong><br />The primary guest may nominate one person, who is over 18 years of age, as authorised to check-in to the accommodation on the primary guest’s behalf (“the nominated keyholder”). The nominated keyholder must accept and sign and agree to the terms and conditions of this booking and those outlined in the registration card provided on check in. Nominated keyholder must provide original photo identification and a valid credit card to check-into the accommodation on the primary guest’s behalf. <br /><br /><strong>Liability</strong><br />The primary guest is and remains liable for the acts and omissions of the primary guest keyholder and the occupants in connection with the booking, including liability for damage to the accommodation and cleaning fees and charges. A reference to an occupant means any:<br /><br />a) actual occupant of the accommodation who occupies the accommodation under, by, through or on account of the primary guest’s booking and includes any nominated keyholder; and<br /><br />b) other person who occupies or visits the relevant accommodation with the permission of the primary guest or a person listed in (a) above. <br /><br /><strong style="color: #007bff;">2. No Transfers or Name Changes<br /></strong><br />For all bookings made on or after 4 January 2023, the primary guest must not transfer, assign or sell the booking to another person.<br /><br /><strong style="color: #007bff;">3. Alterations and Cancellations<br /></strong><br />a) Primary guests may apply for alterations to booking information in writing or by email.<br /><br />b) Bookings must be cancelled in writing, by email or in person (in which case appropriate identification will be required). <br /><br />c) Where a booking is amended that reduces the total value of the booking, standard cancellation fees will apply. This includes date changes, accommodation type or applicable rate changes. <br /><br />d) Minimum night stays may apply including restrictions on arrivals and departures on WA public holidays. Fixed arrival and departure dates may also be set over Summer and Easter school holidays. <br /><br />e) Where a booking is cancelled in part or full, the following fees will apply depending on the notice provided.<br /><br /><br />More than 30 days prior to arrival: $55 fixed charge or 50% of the cost of the first night of the stay (whichever is the lowest) will be retained. <br />3 - 30 days prior to arrival: 100% of the cost of the first night of the stay will be charged or retained (as applicable). <br />Less than 48 hours prior to 2 pm check-in time: Full payment for the stay will be retained. <br /><br /><strong style="color: #007bff;">4. Breach of Terms and Conditions<br /></strong><br />Any breach of these terms and conditions by the primary guest, keyholder or other occupants may result in immediate cancellation of the tenancy without refund.<br /><br />This includes additional terms and conditions provided by email on nomination of a keyholder and those located on the reverse of the registration card which must be signed on check-in.<br /><br /><strong style="color: #007bff;">5. Reallocation<br /></strong><br />Under exceptional circumstances the RIA reserves the right to reallocate a booking to an alternative of a similar type.<br /><br /><strong style="color: #007bff;">6. Credit Card Surety<br /></strong><br />It is a condition of tenancy that the primary guest and any nominated keyholder, physically provides a valid credit card pre-authorisation to the RIA and agrees to allow any cost for which they are liable under the tenancy to be levied against this credit card.<br />Security deposits are required during certain periods. <br /><br /><strong style="color: #007bff;">7. Accessing Accommodation Prior to Check In<br /></strong><br />Accessing the accommodation unit and external area is not permitted until the check-in process has been completed.<br />Please note check in time is from 2 pm for all self-contained accommodation and check out is prior to 9 am. For the Campground, check in and out times are 10 am. <br /><br /><strong style="color: #007bff;">8. Occupancy Limits</strong> <br /> <ul> <li><strong>- Campground</strong>: Maximum two tents per site with a maximum total of 6 people per site.</li> <li><strong>- Governor Circle, Caroline Thomson Cabins, Kingstown Dormitories and Hostel:</strong> Only 1 person per bed. Additional beds are not available.</li> <li><strong>- Self-Contained Units, Villas and Cottages:</strong> Maximum of 1 person per fixed bed plus 50% (eg. in a 4 bed unit, the number of occupants must not exceed 6) for select self-contained accommodation only.</li> </ul> <br /><br />The RIA reserves the right to adjust occupancy limits during specified periods. <br /><br /><strong style="color: #007bff;">9. Quiet times<br /></strong> <br />All visitors are required to respect the rights of others to enjoy the island at all times and to observe a “quiet” time of 11 pm – 7 am in all areas, except: <br /><br />- Kingstown Dormitories & Hostel: "Quiet" time of 9 pm – 9 am applies. <br />- Campground: “Quiet” time of 9 pm – 7 am applies. <br /><br /><strong style="color: #007bff;">10. The 5/3 booking rule<br /></strong> <br />When wanting to book into a month that has not opened for sale, the reservation must include at least five nights of the open month to book a up to three nights in the following month. <br /><br />Once the booking is confirmed, shortening of the stay in the open month is not permitted. Please note this does not apply to all Open Days.
